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There are separate instructions depending on your operating system and whether you can open/log in to our software or not: It's important that you send us these files as soon as you can, as they will be overwritten after 48 hours. This allows us to correct the issue or provide troubleshooting advice. Log files contain information generated by our software and can sometimes pinpoint the cause of an issue. Alternatively, the Greenbot website (only available in English) may help as it lists instructions based on the manufacturer.

If these instructions do not work on your device, you can refer to your device's user manual for details on how to take a screen capture. The screen captures will be automatically saved in the default Gallery/Photo app under an album called Screenshots.

Press and hold the 'Home' button and the 'Power' button simultaneously for 1-2 seconds.Īn animation should appear, indicating that the screen capture has been taken.

Press and hold the 'Volume Down' button and the 'Power' button simultaneously for 1-2 seconds.

The instructions vary depending on the device and operating system version.